To process your return, please kindly email us at email@example.com with the subject line “Return: Damage or Defected item with order #” along with a photo clearly showing the damages. To complete your return we require a receipt or proof of purchase.
Refunds (if Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Damaged Order Received
If your order is received damaged please contact the shipping carrier.
Lost Order – Wrong Address
OLLEUSA will not refund nor assume liability for orders that are lost due to incorrect Shipping Address Provided